FREQUENTLY ASKED QUESTIONS - LET US HELP YOU!


DELIVERY INFORMATION

Do you deliver to my country?

We deliver to a range of different countries. Please use the drop down box in the Shopping Basket page and select the country you require. If the country does not appear we do not ship to that country. We do not ship to the USA due to differing voltage.


Can I choose a different delivery address?

If you require your goods to be sent to a different delivery address to that of your registered credit card please add this information into the Delivery Address box at Checkout.


What are your delivery costs?

Zone 1 & 2 - sent from the UK Royal Mail Airmail (typically 1-2 weeks).
Orders up to 1kg will be charged at the at the following rates:
up to 100g AU$11.54
up to 500g AU$15.39
up to 1kg AU$19.24

Zone 1 & 2 - where International Signed For is selected. For a faster delivery select this service at the shopping basket, typically 5-7 working days.
If the value of the order is over AU$144.27 but under 1kg an additional AU$15.20 will automatically be added for the Royal Mail International service. This is then a traceable order with some compensation available if the order is lost or damaged. Orders Over 1kg will be sent by Courier and the cost calculated by weight at the Checkout for customers to check prior to purchase.

Europe - sent from the UK Royal Mail Airmail (typically 7-12 working days)
Orders up to 1kg will be charged at the following rates:
up to 100g AU$9.62
up to 500g AU$13.47
up to 1kg AU$17.31

Europe where International Signed For is selected For a faster delivery select this service at the shopping basket, typically 3-5 working days.
If the value of the order is over AU$144.27, but under 1kg an additional AU$16.03 will automatically be added for a Royal Mail International Signed For service. This is then a traceable order with some compensation available if the order is lost or damaged. Orders over 1kg will be sent by Courier and the cost calculated by weight at the Checkout for customers to check prior to purchase.

UK Domestic Orders:
Orders up to AU$192.36 and/or under 2kg cost AU$7.31.
Orders over AU$192.36 are sent Next Day at a cost of AU$7.31.
Orders over AU$384.73 are sent Next Day with Free Delivery.
Customer Selected Next Day Orders up to 2kg cost AU$15.37.
Orders over 2kg, All threads & Lampshades are be sent by Courier at a cost of AU$15.37.


How long does delivery take?

Overseas Airmail Zone 1 & 2 - sent Royal Mail Airmail take 1 - 2 weeks.
Overseas Zone 1 & 2 - sent International Signed For take 5 - 7 working days.
Overseas Airmail Europe - sent Royal Mail Airmail take 7 - 12 working days.
Overseas Europe - sent International Signed For take 3 - 5 working days.
Domestic Orders - sent Royal Mail Tracked take 3 - 5 working days.
Domestic Orders - sent Next Day Delivery and ordered before 12:30pm - Next working day.


Is a Signature required on my order?

On all orders over AU$192.36 a signature is required. If you are not going to be in, you can collect this order from your local Mail Office.